Responsibility Matrix
We clearly define the distribution of responsibilities between VeriTeknik and customers in our managed services. With the RACI model, each task's owner is explicitly determined.
What is RACI Model?
RACI is a model that ensures clear definition of tasks and responsibilities. For each task, it determines who is responsible, accountable, consulted, or informed.
Responsible
Person/team doing the work
Accountable
Final decision maker
Consulted
Opinion is sought
Informed
Kept up-to-date
Support
Providing assistance
Detailed Responsibility Matrix
VeriTeknik and customer responsibilities for each service category.
Infrastructure Management
| Task | VeriTeknik | Customer |
|---|---|---|
| Hardware management and maintenance | R | I |
| Virtualization platform management | R | I |
| Network infrastructure and routing | R | C |
| Storage systems management | R | I |
Security Operations
| Task | VeriTeknik | Customer |
|---|---|---|
| Firewall management | R | C |
| IDS/IPS monitoring and response | R | I |
| Security patch application | R | C |
| Antivirus/Antimalware management | R | I |
Monitoring & Alerting
| Task | VeriTeknik | Customer |
|---|---|---|
| Availability monitoring | R | I |
| Performance metrics tracking | R | I |
| Alert management and escalation | R | I |
| Log collection and analysis | R | C |
Backup & DR
| Task | VeriTeknik | Customer |
|---|---|---|
| Backup policy definition | R | C |
| Backup execution | R | I |
| Data recovery operations | S | R |
| Disaster recovery planning | C | R |
Application Support
| Task | VeriTeknik | Customer |
|---|---|---|
| Application deployment | S | R |
| Application configuration | C | R |
| Resource scaling | R | C |
| Application updates | S | R |
Access Management
| Task | VeriTeknik | Customer |
|---|---|---|
| User account management | S | R |
| MFA configuration | R | C |
| VPN access management | R | C |
| Access auditing and reporting | R | I |
Benefits of Clear Responsibility
With RACI model, both parties clearly know their responsibilities.
Fast Resolution
Issues are immediately directed to the right team, reducing resolution time.
Accountability
Every task has an owner, nothing falls through the cracks.
Communication Clarity
No confusion as responsibilities are predetermined.