Support

Marvin was the most intelligent being in the galaxy, and he was perpetually miserable. Our support team is the opposite — we may not be the galaxy's brightest, but we genuinely enjoy solving your problems.

We're here — and by "we" we mean actual humans. Not from the Sirius Cybernetics Corporation's "Your Plastic Pal Who's Fun to Be With" line, but living, breathing, coffee-drinking people.

Creating a Support Ticket

1. Go to Support
2. Click New Ticket
3. Fill in the form:
   • Subject — summarize the issue in one sentence. "Everything's broken" is technically valid, but being slightly more specific means you won't have to wait seven and a half million years.
   • Category — helps route you to the right team. Landing in the wrong department is like being subjected to a Vogon poetry reading.
   • Priority — Normal, High, Urgent (details below)
   • Description — the more detail you give, the faster we solve it
4. Attach screenshots or log files if you have them
5. Submit — leave the rest to us

Ticket Lifecycle

Every ticket has a journey (like everything in the universe):

• Open — received, we're on it. No panic.
• Replied — we asked you something or provided info. Ball's in your court.
• Pending — waiting for information from you. Please don't leave us hanging like Marvin in a parking lot.
• Resolved — problem fixed. The universe makes sense again.

Response Times

Priority	First Response	Resolution Target
Urgent	1 hour	4 hours
High	4 hours	24 hours
Normal	24 hours	72 hours

The formula for fast resolution

Detail × Screenshot = Speed. We mean it. Writing "it doesn't work" is like saying "42" — technically an answer, but it explains nothing. Tell us what happened, what you expected, and what you saw. The difference is dramatic.

You can also write just to say hello

We're serious. Our support team doesn't just solve problems, we also enjoy a good chat. Okay, maybe we're exaggerating slightly. But we're sincere.